Shipping Policy

General Shipping Policies

Cabinet Distribution uses third-party freight carriers and parcel delivery services. Carriers assume responsibility for the orders while in transit.

Our lightning fast shipping program promises fastest shipping times. We process orders and ship within 5 to 15 business days (Monday to Friday), and oftentimes we ship much sooner. Processing time does not include transit time.

Cabinet Distribution does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.

The website generated shipping quote is not guaranteed, and Cabinet Distribution reserves the right to modify shipping estimates at our discretion to account for changes in rates or fuel costs.

In addition to our regular ordering and shipping policies, we have some policies that apply to our assembled cabinet orders (all other ordering, shipping, and receiving terms and policies apply)

Shipping Rates

As we rely on the third-party freight carriers, the charges vary as per the delivery location, the dimensional weight of the shipment, and the delivery location. For the order values more than $2,000, we offer free shipping. However, based on the volume and availability Cabinet Distribution reserves the right to withdraw this offer at any time. If you are ordering sample doors, the same free shipping formula applies with no condition of minimum order value.

Receiving Policies

Once a shipment arrives at the final-destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until such time as the delivery can be made.

Customers are solely responsible for any/all storage fees incurred. (We do provide pick up from our store or warehouse). The customer (or an authorized representative) must be present to accept delivery and must be 18 years of age or older.

Residential delivery is defined as CURBSIDE DELIVERY.

In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary. The customer must inspect the order for visible damages or missing items while the driver is present.

All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present.

Paperwork must include signatures of both the customer and the driver. Customers have the right to demand the driver waits until an inspection for visible damages is complete.

Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork. Doing so will facilitate the claims process and enable CabinetDistribution.com to replace the damaged items more quickly.

Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.

CabinetDistribution.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.

All vanity/countertops must be opened and inspected for damages while the driver is present. Failure to do so will result in such claims being denied.

Unlike cabinetry & accessory orders, if a vanity/countertop is found to be damaged during shipping, the customer must refuse to accept delivery.

Concealed damages and missing items must be reported within 48 hours. The customer is responsible to open and inspect the entire order within 48 hours or any claims for concealed damages or missing items may be denied.

Disclaimers

Website Imagery Disclaimer: Customers are strongly encouraged to order a sample to ensure the color, finish, and style is exactly what the customer wishes to order. CabinetDistribution.com is not responsible for items ordered based solely on the imagery on our website and reserves the right to reject a return or a claim based on dissatisfaction with color, finish, or style if a customer fails to order a sample prior to placing their main product order.

Natural Wood Disclaimer: Variations in color, grain, and other growth phenomena are a natural characteristic of wood. Changes in color on finished wood can occur due to exposure to light and other environmental factors. These variations and color changes are not deemed defective and therefore are not covered in the claims process or under our warranty

Finishes/Glazes/Distressing Disclaimer: Variations in our cabinetry's hand applied finishes and glazes are not considered to be defects in material or workmanship.

The stain and paint that we sell has been expertly matched by Sherwin Williams to match the finish on your cabinets. It is intended for touch ups. CabinetDistribution.com is not responsible for touch-up paint that is used on unfinished wood or anything other than touch-up as the finished product may not be an exact match. Wood species, grain, and porousness can contribute to the failure of finishes matching.

Changes to Finishes or Product Design Disclaimer: Cabinet Distribution may modify product due to supplier availability and as changes or improvements are implemented but is under no obligation to make these changes to previously manufactured product. If a warranty claim is filed after a product or finish becomes obsolete or is discontinued, CabinetDistribution.com reserves the right to honor the warranty in the following ways:

To replace the affected component with a new component of the same style if available.

To replace the affected component with any other component(s) to achieve a similar appearance with a style that is comparable in appearance, color, design or construction based upon current product offerings.